FAQ
Frequently Asked Questions
How do I track my order?
As soon as your order is shipped, you will receive a tracking number by email. You can track your order on the UPS or FedEx website using that number.
How long does it take for ground shipping to deliver?
Usually 2–7 business days. Remote locations may take up to 7–10 business days.
Is it safe to order online from Get Tapes?
Yes, our website uses the latest SSL encryption to secure your data. Your payment and personal information are fully protected.
Can I cancel my order?
Orders can be canceled within 1–3 hours. If processed, a 10% fee applies. Shipped orders incur a 15% restocking fee and no shipping refund.
How do I get an additional discount?
Quantity discounts are available on select items. Contact us through our quote request form for details.
I can't find the product I want. What should I do?
Search using the manufacturer part number. If not found, contact us at +1-877-66-TAPES or email sales@gettapes.com for assistance.
How much is shipping?
Shipping cost depends on weight, address, and selected method. You can view it before completing your order. We ship via UPS.
Do I have to pay sales tax?
Sales tax is applicable only for orders shipped within California.
Do you ship to APO/FPO addresses?
Yes, we ship via USPS to APO/FPO addresses. Call +1-877-66-TAPES or email sales@gettapes.com for help.
What are my payment choices?
We accept Visa, MasterCard, AmEx, Diners, PayPal, and Wire Transfer.
Do you offer free shipping?
Yes, on selected items. Choose ground shipping at checkout and we’ll adjust your account if eligible.