Return Policy

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Return Policy

Returns are accepted within 30 days of the order date with a Return Merchandise Authorization (RMA) number. No return, refund or claim can be accepted more than 90 days after the order date.

How to Start a Return

  • Email sales@gettapes.com or call 1-877-66-TAPES with your order number and the reason for the return.
  • We will issue an RMA number and the return address. Your return must reach us within 10 days of the date on the RMA, after which the RMA is void.
  • Write the RMA number on the outside of the package. Packages returned without an RMA number are not treated as returns and will be refused.

Who Pays Return Shipping

  • We do – if we shipped the wrong item or the item arrived defective. We cover return shipping and send a replacement or a full refund.
  • You do – if the item was ordered by mistake or is no longer needed. Original shipping charges are not refunded in any case.
  • If your order qualified for free shipping, our actual outbound shipping cost is deducted from the refund.
  • Return your item insured and with tracking. We cannot refund items that are lost or damaged on the way back to us.

Restocking Fee

  • Returns for buyer reasons – ordered by mistake, no longer needed – are subject to a 15% restocking fee.
  • Orders cancelled before processing are free of charge. Orders already processed but not yet shipped are subject to a 10% fee.
  • No restocking fee applies when the return is our error or the product is defective.

Items That Cannot Be Returned

  • Data cartridges with customer-applied barcode labels.
  • Tape cleaning cartridges.
  • Printer toner and ink.
  • Any item whose factory seal or shrink wrap has been opened, unless the item is defective.
  • Special-order and custom-labeled items.
  • Software licenses, service contracts and other non-physical goods.

Condition of Returned Items

  • Items must come back in the original factory box with all wrapping, foam, booklets and blank warranty cards.
  • Do not remove or cover the UPC code, and do not write on or tape over the factory packaging – use an outer shipping box.
  • Every shipment we send is scanned and its serial numbers are recorded before it leaves our warehouse. Returned items are matched against that record, so please send back exactly what we shipped to you.
  • Every return is inspected on arrival. Items that are not in resalable condition may be refused or subject to an additional fee.

Damaged or Incorrect Shipments

  • If the box arrives visibly damaged or tampered with, refuse the delivery and note it with the driver. The shipping carrier is responsible for transit damage, not you.
  • If you find concealed damage after opening, report it to us within 2 business days of delivery with photos of the box, the packing and the product, and we will file the carrier claim. Damage reported after 2 business days cannot be claimed.
  • If you received the wrong item, contact us within 30 days of the order date. We will send a prepaid return label and ship the correct item.

Defective Products

  • Products that fail within 30 days of the order date are replaced or refunded in full by us.
  • After 30 days, media and hardware are covered by the manufacturer’s warranty. Contact the manufacturer directly, or call us and we will point you to the right warranty channel.

Refunds

  • Refunds are issued to the original payment method within 5 business days of the return passing inspection.
  • Returns received after 30 days but within 90 days may be issued as store credit at our discretion.
  • Original shipping charges and credit card processing fees are not refundable.
  • No refund, credit or claim is available more than 90 days after the order date.

Questions

Call 1-877-66-TAPES or email sales@gettapes.com and our customer service team will help you with the return.

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